READY EDUCATION 2021-2023 VP of Student Success and Research (student success and product/UX)
Institutional thought leader responsible for guiding the development of our product portfolio of student success technology solutions.
● Conducted research with Sandra Matz from Columbia University to examine centrality in our social network to predict student retention.
● Conducted student success mega-study with the Behavior Change for Good Initiative at the Wharton School of Business (currently in year 2 of the project).
● Created content for special projects (blog posts, case studies, white papers, guides, research reports, and corporate communications) and presented research at conferences and webinars.
● Bridged the gap between product, marketing, and sales by improving processes for product release, guiding product/market fit and establishing best practices resulting in a 100% increase in lead generation for our sales development team.
● Coordinated our global community of practice and advisory board focused on prioritization of feature development & usability
testing (interviews, focus groups, surveys, AB tests, etc.) .
EASTERN MICHIGAN UNIVERSITY 2010-2021
Director, Academic Support Programs 2013-2021
Served on the Academic Affairs leadership team responsible for student success initiatives, student communications, and promoting equity and inclusion for underserved student populations.
● Conducted student success research associated with one state and one federal grant.
● Presented research at industry conferences.
● Project coordinator for campus-wide gateway course redesign initiative to improve student learning across demographic groups; DFWI rates decreased by nearly 20% for some demographic groups.
● Wrote and managed and marketed two grant programs supporting first-generation, economically vulnerable students.
● Advised Uversity and OohLaLa Mobile product teams on app development and web applications to drive student success.
● Conducted program assessment utilizing quantitative analysis and focus groups, interviews, and surveys.
● Advised Digital Architecture (DIGARC) team to create a curriculum development system to automatically route proposals to reviewers greatly reducing time from initial proposal to final approval.
● Worked with Megan Shuker (SPM at D2L) to develop enhancements to increase sense of community in Brightspace.
● Led focus groups and interviews with faculty and other administrators to scope out product requirements and gather feedback on product iterations.